McMillan Welcomes Stranded Passengers Helpline

Stuart McMillan MSP, (SNP) has welcomed the launch by the Scottish Government of a helpline dedicated to ease the return for travellers.

The service will be available to travellers stranded overseas, and to concerned relatives calling from this country and will complement the FCO helpline which will remain the main point of contact for travellers needing specific assistance while overseas.

Mr. McMillan said;

"While passengers should still check with their airline for specific information this helpline will offer general advice that may be helpful to stranded travellers and their families.

"This includes contact details for airlines and travel operators and the latest information issued by travel operators. The service will also provide general advice on related issues such as how relatives may transmit money to travellers abroad.

"It is a worrying experience for many with loved ones stranded abroad so it is vital that people have quick and up-to-date information when they face such severe travel disruption.

"The homecoming helpline, which is 0800 027 0504(from overseas + 44 800 027 0504), will provide a first point of contact for people who have questions about their situation, or that of their relatives stranded abroad. It will point them to the right course of action and give them up-to-date information about the extra capacity being provided by rail, coach and ferry operators, and the developing air traffic situation."